TERMS AND CONDITIONS

Last updated: January 2026

IMPORTANT WARNING - DISCLAIMER

PLEASE READ THIS WARNING CAREFULLY BEFORE USING LISTEN

LISTEN IS NOT A PROFESSIONAL MEDICAL OR MENTAL HEALTH SERVICE

Listen is explicitly defined as a consumer emotional well-being tool designed exclusively for individual personal use. Listen is not intended for use in workplace, employment, or educational institution contexts. Our service provides a secure environment for sharing emotions and thoughts through written and spoken communication, accompanied by an intelligent tracking system.

Your use of Listen ('Service') implies your express acknowledgement and acceptance that:

This service is NOT a medical device within the meaning of Regulation (EU) 2017/745 on medical devices or the French Public Health Code.

This service does NOT provide:
Medical or psychological diagnosis
Treatment for mental or physical disorders
Medical or psychological consultation
Medical or psychological monitoring
Therapy or psychotherapy

The artificial intelligence used in our service:
Does not replace the expertise of a qualified healthcare professional
Is not programmed to diagnose medical conditions
May not recognise signs of serious distress
Is not supervised in real time by healthcare professionals
May contain errors, inaccuracies or misunderstandings despite our rigorous checks

IF YOU ARE HAVING SUICIDAL THOUGHTS, IMPULSES TO HARM YOURSELF, OR IF YOU ARE EXPERIENCING A MEDICAL OR PSYCHOLOGICAL EMERGENCY:

Call 15 (emergency services) or 112 (European emergency services) immediately
Go to the nearest hospital emergency department
Contact 3114 (French suicide prevention - national service available 24/7)

Listen is not designed to respond to emergency situations and does not monitor conversations in real time.

PREAMBLE

These Terms and Conditions of Use (hereinafter the 'TCU') govern the use of the Listen mobile and web application (hereinafter the "Service" or 'Listen'), published and operated by Cephalgo SAS, a simplified joint-stock company with a capital of 45 168 euros, registered in the Strasbourg Trade and Companies Register under number 904447323, whose registered office is located at 8 rue des Veaux, 67000 Strasbourg, France (hereinafter 'Cephalgo', "we", or 'our').

By using Listen, you unreservedly accept these T&Cs, including the above warning and the end user licence agreement incorporated below. If you do not accept these terms and conditions, you must not use Listen.

Cephalgo reserves the right to modify these Terms of Use at any time. Users will be notified of any changes by notification via the application and/or by email at least thirty (30) days before they come into effect.

1. NATURE AND LIMITATIONS OF THE SERVICE

1.1 Definition of the Service

1.2 Explicit Limitations and Warnings

IMPORTANT WARNING: By using our service, you expressly acknowledge and agree that:

a) Non-Medical Nature of the Service

Listen is a conversational well-being tool and is NOT a medical service
The service does NOT offer any diagnosis, medical advice or treatment
Conversations are generated by artificial intelligence and do NOT constitute medical consultations
Listen is NOT a medical device within the meaning of European or French regulations

b) Emergencies and Critical Situations

In case of suicidal thoughts, self-harm, or any medical emergency:
Contact 15 or 112 IMMEDIATELY
Go to the nearest emergency room
Call 3114 (French suicide prevention)
The service is NOT suitable for emergency situations
The service does NOT monitor conversations in real time
This product has not been designed or tested to predict suicide risk and is not monitored by humans for this purpose

Suicide Risk and Emergency Situations

Listen is not designed or capable of detecting suicide risk or providing crisis intervention
Users experiencing suicidal thoughts must contact emergency services (15, 112, 3114) immediately
Cephalgo cannot and does not monitor conversations for suicide risk detection
Users acknowledge that Listen is not a suicide prevention tool and Cephalgo bears no responsibility for suicide risk assessment or intervention
Any suicide-related content that comes to our attention through user reports or system flags will result in account suspension and direction to appropriate emergency resources

c) User responsibilities

You are solely responsible for any decisions made based on conversations
Always consult a healthcare professional for medical advice
Sharing reports with professionals is entirely your own initiative
Do not share personal data about third parties. If you include such information, you are responsible for ensuring you have a lawful basis to disclose it.

d) Content generated by artificial intelligence

Listen's conversations, suggestions and analyses are generated by artificial intelligence using both text and voice inputs. If you consent to audio storage, audio recordings are stored and analyzed to provide improved user experience and personalized recommendations.
Despite intensive checks and rigorous verification, some errors, inaccuracies or misunderstandings may occur in the generated content
By using Listen, you accept that the content generated by AI may contain inaccuracies
You agree to use your own judgement regarding the relevance of the suggestions and analyses provided
You acknowledge that Cephalgo cannot be held responsible for errors or inaccuracies in the content generated by AI
You are responsible for using this product according to its intended purpose and not attempting to modify or influence the system to produce content it was not designed for (e.g., 'jailbreaks'). Cephalgo reserves the right to pursue legal action against users who inappropriately use the service.

e) Technical Limitations

The service may contain errors or inaccuracies
The availability of the service is not guaranteed 24/7
Conversations are automated and have inherent limitations

f) Questionnaire and Assessment Tools

Listen may include standardized questionnaires (PHQ-9, GAD-7) for personal tracking purposes only
These tools provide raw scores without any clinical interpretation or diagnostic value
Results are NOT medical assessments and do NOT constitute professional evaluation
You are solely responsible for discussing scores with qualified healthcare professionals
No medical conclusions should be drawn from questionnaire results within Listen
These tools are provided for self-monitoring and communication facilitation only

1.3 Report Sharing Feature

The report sharing feature is solely a data visualisation tool that allows users to share their progress. This feature:

Does not constitute a form of telemedicine
Does not establish a direct therapeutic relationship
Remains under the sole control of the user
Is used solely for the transmission of progress information

1.4 Emergency Protocol and Technical Limitations

a) Emergency Detection Limitations

The user expressly acknowledges that:

The service may NOT detect certain emergency situations
Automatic keyword detection is NOT 100% guaranteed due to:
Linguistic variations and idiomatic expressions
Spelling mistakes or typos
Indirect or ambiguous expressions
Technical limitations of the system
Connection problems or latency
The responsibility for contacting emergency services lies SOLELY with the user

b) Support Information

The service may include, for informational purposes only:

Suggestions for help resources
Information about available emergency services
Reminders about the non-medical nature of the service

This information:

Is provided for informational purposes only
May not appear in real time
May be incomplete or unavailable
Does NOT constitute an alert or monitoring system

c) User Responsibility

Contact emergency services IMMEDIATELY in case of crisis
Do NOT wait for a suggestion or information from the service
Do NOT consider the absence of information as an indication of safety
Seek appropriate professional help independently of the service

d) Questionnaire Limitations

Questionnaire scores may not accurately reflect your mental health status
High or concerning scores do NOT automatically trigger alerts or interventions
The service does NOT monitor or interpret questionnaire results for emergency situations
You must independently assess your need for professional help regardless of scores
Questionnaire tools have inherent limitations and may not detect all forms of distress

1.5 Automated Decision-Making (GDPR Art. 22)

Our automated features (such as conversation generation) do not produce legal or similarly significant effects within the meaning of GDPR Art. 22. You may request human review of any AI-generated response or suggestion.

2. INFORMATION ABOUT PRICES AND SERVICES

2.1 Service offering

Listen offers two separate packages:

Free version:

Access to text and voice conversations with daily limits
Basic service features
Generation of simple monthly reports
Standard user interface

Premium Version:

Unlimited text and voice conversations
Advanced service features and voice capabilities
Optional audio storage for improved user experience (requires separate consent)
Generation of detailed customisable reports
Priority user support
Enhanced user interface with customisable features

All versions include:

Full text-only functionality
Voice features with real-time processing (without storage)
Option to consent to audio storage for enhanced personalization

Modification of Offers: Cephalgo reserves the right to modify at any time the characteristics, features, duration, and limitations of all versions of Listen (free and paid). This includes, but is not limited to, the right to:

Add or remove features in each version
Modify the limitations of use of the free versions
Change the subscription structure (duration, frequency)
Convert free features to premium features
Create new subscription categories

Users will be notified of any significant changes via notification within the application and/or by email at least thirty (30) days before they take effect.

2.2 Pricing

The price of the premium subscription is set at €19.99 per month, including VAT (20%). This price includes all premium features with no restrictions on use. Specific terms and conditions include:

Transparent pricing:

No hidden fees or additional costs
Price guaranteed for the duration of the initial subscription
Option to change your plan at any time
Pro-rata billing in the event of a change of subscription

Price Changes: Cephalgo reserves the right to change its prices at any time for all current and future Listen subscriptions. The new prices will apply upon renewal of the subscription, after prior notification to users at least thirty (30) days before they come into effect.

2.3 Payment Terms

Accepted Payment Methods:

Credit cards: Visa, Mastercard, American Express
Apple Pay
Google Pay
Other secure payment methods depending on availability

Billing Process:

Monthly billing on the day of subscription
Automatic renewal unless cancelled
Detailed invoice available in the customer area

Payment Security:

Transactions secured by SSL protocol
Compliance with PCI DSS standards
No storage of bank details on our servers
Payment processing by certified service providers

2.4 Restrictions on Use

The service must not be used to:

Obtain medical advice or diagnoses
Manage existing medical conditions
Replace prescribed treatment
Manage psychological or medical emergencies
Offer counselling or therapy services to third parties
Illegal activities or activities contrary to public order
Publishing, transmitting or sharing inappropriate content as defined in the 'Content Moderation' section
Workplace, employment, or educational institution contexts

Use of the service in these contexts is expressly prohibited and may result in immediate suspension of the account.

3. CONTENT MODERATION AND USER CONDUCT

3.1 Prohibited Content

The use of Listen is subject to rules of conduct. It is strictly prohibited to create, publish, transmit or share via Listen any content that:

Illegal or harmful content:

Violates any applicable local, national or international law
Promotes illegal or dangerous activities
Contains threats, harassment or intimidation
Incites violence or hatred towards individuals or groups

Content harmful to mental health:

Encourages self-harm, suicide or eating disorders
Promotes practices that are dangerous to mental health
Disseminates inaccurate or dangerous medical information
Minimises or denies the existence of mental disorders

Inappropriate content:

Sexually explicit or pornographic content
Violent, graphic or disturbing content
Spam, unauthorised advertising or commercial content
Identity theft or misleading representation

Privacy violations:

Sharing personal data about others without their consent or another lawful basis is prohibited
Complete conversation transcripts may contain references to third parties; you should avoid including such data.
Users are responsible for obtaining appropriate consent before discussing others' personal information
Users should avoid sharing sensitive personal details about others (full names, addresses, private information)
Cephalgo cannot guarantee complete exclusion of third-party references from stored conversations
Users remain responsible for any disclosures they make about others
Violation of confidentiality or privacy
Unauthorised disclosure of sensitive information

Threats and Legal Compliance (Non-Suicide):

Users acknowledge that Cephalgo operates as a technology platform and does not actively monitor conversations for content review
Any legal obligations regarding content will be addressed in accordance with applicable French and EU law
This does not apply to suicide-related content, which is addressed separately in Section 1.2 b)

Audio and Voice Content:

If you consent to audio storage, voice recordings are stored and must comply with all content guidelines.
Audio content that violates privacy or contains illegal material is prohibited.
Stored audio recordings are subject to the same content policies as text conversations and may be reviewed in response to reports of violations.

3.2 Reporting and Moderation

Reporting mechanism:

Users can report any inappropriate content via the report button in the app
Reporting by email to: support@cephalgo.com
All reports are processed within a maximum of 48 hours

Moderation process:

Human review of all reported content
Application of appropriate measures depending on the severity of the violation
Notification to the user concerned of the measures taken
Possibility of appeal via support@cephalgo.com

Disciplinary measures:

Written warning
Temporary suspension of the account (from 24 hours to 30 days)
Permanent suspension of the account
Deletion of inappropriate content
Reporting to the appropriate authorities if necessary

3.3 User Responsibility

By using Listen, you agree to:

Comply with these rules of conduct
Report any inappropriate content that you become aware of
Use Listen responsibly and considerately
Not attempt to circumvent the moderation systems
Refrain from sharing personal data about third parties and ensure you have a lawful basis for any disclosure you choose to make

3.4 Content Monitoring

We use automated safeguards to detect abuse patterns and perform post-report human review. We do not conduct real-time human monitoring of conversations.

4. EMERGENCY RESOURCES AND SAFETY REMINDERS

4.1 Permanent Emergency Reminders

Constant display of emergency resources:

Listen permanently displays emergency numbers in the user interface
This information is visible at all times while using the application
The display is systematic and does not depend on automatic detection
Safety reminders are integrated into the interface for easy access

Emergency information displayed:

15: SAMU (medical emergencies)
112: European emergency number
3114: Suicide prevention (free, 24/7)
Constant reminder of the non-medical nature of the service

4.2 No Automatic Detection

Important clarification:

Listen has NO automatic emergency detection system
The app does NOT monitor the content of conversations to identify crises
No automatic analysis is performed to detect distress
Emergency numbers are displayed permanently and unconditionally

System limitations:

Listen cannot detect if you are experiencing a crisis
The app does NOT automatically recognise expressions of distress
No alert is generated in the event of an emergency
No signal is sent to the emergency services

4.3 Sole responsibility of the user

Your responsibility:

You are SOLELY responsible for assessing your state of distress
You must contact the emergency services by your own means
Do NOT rely on Listen to identify or report an emergency situation
Use the emergency numbers displayed if you feel the need to do so

Actions to take in the event of a crisis:

Dial the emergency numbers displayed directly
Go to the emergency room immediately if necessary
Do NOT continue to use Listen if you are in serious distress
Contact a loved one or a healthcare professional

4.4 Informative and Preventive Nature

Purpose of reminders:

Emergency numbers are displayed for preventive and informational purposes only
This information is intended to remind you of the resources available
The permanent display serves as a passive safety measure
No assistance service is provided directly by Cephalgo

General recommendations:

Memorise the emergency numbers independently of their display in Listen
Inform your loved ones that you are using the app
Maintain regular professional follow-up with a mental health professional
Only use Listen as a complement to appropriate professional support

4.5 Disclaimer

Limitation of liability:

Cephalgo declines all responsibility in the event of non-use of the emergency resources displayed
The mere provision of emergency numbers does not constitute an assistance service
The user acknowledges that they are aware of the limitations of the system
No guarantee is provided as to the effectiveness of safety reminders

4.6 Support for Users in Distress

If you are in distress:

Use the one-tap "Delete All My Data" option in Settings if you wish to immediately delete all your data
You may delete your account at any time without waiting periods
You may switch to text-only mode at any time
You may withdraw audio storage consent at any time, which will delete your stored audio
Contact emergency services (15, 112, 3114) for immediate support

5. END USER LICENCE AGREEMENT (EULA)

5.1 Licence Grant

Subject to compliance with these T&Cs, Cephalgo grants you a personal, non-exclusive, non-transferable, revocable and limited licence to:

Download, install and use the Listen app on your compatible personal devices for individual personal use only
Access and use the text and voice features of Listen in accordance with its intended use
Record and store voice conversations for personal emotional well-being tracking (with your separate consent)
Access your voice recordings and audio data through the application interface

5.2 Licence Restrictions

You expressly agree not to:

Copy, modify, adapt, translate, create derivative works from, distribute, sell or rent all or part of Listen
Disassemble, decompile, reverse engineer or attempt to extract the source code of Listen
Remove, hide or alter any copyright, trademark or other proprietary notices
Bypass, disable or interfere with the security features of Listen
Use Listen in a manner that could damage, overload or compromise Cephalgo's systems
Use robots, spiders, search/retrieval applications or other automated devices
Collect or harvest personal data from Listen
Use Listen for commercial purposes without prior written permission
Use Listen in workplace, employment, or educational institution contexts

Regarding audio and voice features, you expressly agree not to:

Use voice recordings outside their intended purpose
Share audio data containing references to third parties without consent
Attempt to circumvent content moderation through voice features
Access, download, or distribute stored audio recordings except through official App export features
Attempt to extract or reverse-engineer any analysis derived from stored audio

5.3 Updates and Modifications

Cephalgo may periodically develop and provide updates to Listen, which may include bug fixes, improvements, new features or new versions. Updates may be installed automatically without additional notification. You agree to these automatic updates.

If you do not want such updates, your only recourse is to stop using Listen.

5.4 Intellectual Property

Listen, including its content, features and user interface, is protected by French and international intellectual property laws. All rights, title and interest in and to Listen (except for user data) are and will remain the exclusive property of Cephalgo and its licensors.

'Listen', the Listen logo and all associated names, logos, icons and trademarks are trademarks or registered trademarks of Cephalgo. No right or licence is granted in relation to these trademarks without the prior written consent of Cephalgo.

5.5 Feedback and Suggestions

If you provide comments, ideas or suggestions regarding Listen ('Feedback'), you grant Cephalgo a worldwide, perpetual, irrevocable, transferable, royalty-free licence to use, reproduce, distribute, modify, adapt, create derivative works from, publicly display, publicly perform and otherwise exploit such Feedback for any purpose, without compensation or restriction.

5.6 Service Improvement and Demonstration of Effectiveness

By using Listen, you agree that Cephalgo may collect and analyse anonymised usage data for the following purposes:

To improve the quality and effectiveness of the service
To conduct studies on user usage and satisfaction
Produce anonymous effectiveness reports to demonstrate the benefits of the service
Communicate about the performance and benefits of digital wellbeing

This data is strictly anonymous and does not allow for identification. You can refuse this collection in your settings without affecting your access to the service.

5.7 Termination of the Licence

This licence is effective until terminated by you or Cephalgo. Your rights under this licence will automatically terminate if you fail to comply with any of the terms of these Terms of Use. Upon termination of the licence, you must cease all use of Listen and uninstall the application from your devices.

6. RIGHT OF WITHDRAWAL

6.1 Withdrawal Period

In accordance with Articles L.221-18 et seq. of the French Consumer Code, the user has a right of withdrawal of fourteen (14) calendar days from the date of subscription to the premium service. During this period, the user may exercise their right of withdrawal without having to justify their reasons or pay any penalties.

6.2 Exercising the Right of Withdrawal

The right of withdrawal may be exercised:

Directly on the website/application:

Via the 'Request a refund' button in the subscription settings
Available for 14 days after subscription
Automatic refund processed within 14 days

Alternatively, the request can be sent by email to contact@cephalgo.com or by post to our registered office.

6.3 Refund

Refund terms:

Full refund of the amount paid
Maximum period of 14 days following notification
Use of the same means of payment as for the initial transaction
Confirmation by email of the refund made

7. INTELLECTUAL PROPERTY

7.1 Cephalgo's rights

All elements of Listen, including without limitation text, graphics, images, logos, icons, sounds, software, and their selection and arrangement, are the exclusive property of Cephalgo and are protected by French and international intellectual property laws.

Any reproduction, representation, modification, publication, transmission, distortion, in whole or in part, of Listen or its content, by any means whatsoever and on any medium whatsoever, is prohibited.

7.2 Licence of Use

Cephalgo grants the user a personal, non-exclusive, non-transferable and revocable licence to use Listen on their personal devices for individual personal use, in accordance with these T&Cs.

The user undertakes not to:

Copy, modify or create derivative works from Listen
Disassemble, decompile or attempt to extract the source code from Listen
Distribute, transfer, sublicense, rent or sell Listen
Circumvent the technical limitations or security measures of Listen

7.3 User Content

By using Listen, the user may share content in the form of text conversations, voice recordings, personal information or other data ('User Content'). The user retains all rights to their User Content.

You retain all rights to your User Content. This license is not transferable or sub-licensable except to our contracted service providers acting on our instructions.

Voice Data Processing:

Voice recordings processed for real-time conversation generation
With your separate consent: Voice recordings stored (up to a maximum of 3 years) for improved user experience and service personalization
Audio analysis for service improvement
Speech-to-text conversion as needed for service functionality
Voice pattern analysis to provide better conversation-based feedback

Data Retention and License Duration:

The license you grant to Cephalgo for your User Content continues for as long as your conversation data and stored audio is retained in our systems
When you delete conversation data or audio recordings, the associated content license terminates
You retain the right to revoke this license by deleting your conversation data and audio at any time
You grant us a limited license solely to provide and improve the Service, comply with law, and maintain security. We do not publicly disclose your content or use it for advertising or model training. Upon deletion, processing ceases except for legally required retention and back-up latency.

8. DATA MANAGEMENT AND CONFIDENTIALITY

8.1 Data Retention

During the active period of use:

Secure storage of all user data
Encryption of conversations, stored audio recordings (if consented), and reports
Controlled access to personal information

Maximum retention periods:

Conversation transcripts: up to 3 years
Audio recordings (with consent): up to 3 years
Data older than 3 years is automatically deleted

After termination:

Data retention for 30 days
Read-only access to generated reports and stored audio
Option to export all personal data including audio

Beyond 30 days:

Permanent deletion of personal data including stored audio
Retention limited to data required by law
Deleted data cannot be restored

8.2 Limitations of Liability Related to Data and Reports

a) Accuracy of Data

The analyses and reports generated are provided for information purposes ONLY
No guarantee is provided as to the accuracy of the analyses
The reports are NOT official medical documents
The data may be incomplete or inaccurate

b) Disclaimer regarding reports

We accept NO responsibility for:
The accuracy of the reports generated
The use made of the reports
Decisions taken on the basis of the reports
The interpretation of reports by third parties
The direct or indirect consequences of using the reports

c) Use of Reports

You are free to share reports with professionals
The reports are NOT a substitute for a professional diagnosis
We are NOT responsible for the interpretation made by professionals
We do NOT guarantee the relevance of the reports for professional use

d) Technical Limitations

Reports may contain technical errors
The service may generate incomplete analyses
Data may be affected by technical problems
The availability of reports is not guaranteed

e) User Responsibility for Data Management

You are solely responsible for managing your conversation data and audio storage preferences
You may request deletion of conversation data or audio at any time
We are NOT responsible for:
Data retained because you chose not to delete it
Consequences of your data retention decisions
Loss of data you chose to delete
Storage costs associated with long-term data retention

8.3 Privacy Policy

The processing of personal data is detailed in our Privacy Policy, which forms an integral part of these Terms of Use. By using Listen, the user also accepts our Privacy Policy.

8.4 User Data Management Responsibilities

Your Obligations:

Regularly review your stored conversation data and audio recordings
Avoid conversations containing sensitive information about third parties
Manage your data by requesting deletion when desired
Respond to our annual retention review requests
Export important data before deletion if needed

Inactive Account Management:

Accounts inactive for 6 months may be subject to data deletion after notification
You have 30 days to respond to our retention confirmation request
If you don't respond within 30 days, data deletion will begin
You are responsible for maintaining account activity if you wish to retain data
We will attempt to contact you at your registered email address before any deletion

9. COMPLAINTS PROCEDURE

9.1 Customer Service

Contact details:
a) Email: support@cephalgo.com
b) Online form: available 24/7 on the app
c) Post: Cephalgo SAS, Complaints Department, 8 rue des Veaux, 67000 Strasbourg, France

Customer Service hours:

Monday to Friday: 9am to 6pm
Response within 48 working hours maximum
Technical support available 24/7 for technical emergencies

9.2 Complaint Handling

Handling Process:

Automatic acknowledgement of receipt
Initial analysis within 48 working hours
Detailed response within 14 days maximum
Regular progress updates by email
Proposal of an appropriate solution
Validation with the user

9.3 Mediation

In the event of a dispute that cannot be resolved directly with our customer service department, you may contact the following consumer ombudsman free of charge:

Consumer Ombudsman:
CNPM Médiation Consommation
27 avenue de la Libération 42400 Saint-Chamond
Website: https://cnpm-mediation-consommation.eu
Email: contact@cnpm-mediation-consommation.eu

10. TERMINATION

10.1 Termination by the User

The User may terminate their subscription at any time in accordance with the following terms and conditions:

Means of Termination:

Via the personal account in the application
By email to support@cephalgo.com
By post to the registered office address
One-tap "Delete All My Data" option in Settings

Termination Process: Termination will be processed within a maximum of 48 working hours. The user will receive written confirmation of their termination request, specifying the effective date of termination of the subscription.

10.2 Terms of Termination

Financial Implications:

No termination fees apply
Premium access is maintained until the end of the billing period
Pro-rata refunds are not applicable for periods already started
Automatic payments are stopped immediately

Data Retention During Active Use:

Your conversation data and stored audio recordings (if consented) are retained as long as you maintain an active account and choose not to delete them, up to a maximum of 3 years
You have full control over your conversation history and audio recordings and can request deletion at any time
Data older than 3 years is automatically deleted
We may prompt you to review retention of data older than 2 years
Accounts inactive for 6 months will be contacted for retention confirmation

Upon Account Termination:

Immediate Actions:

Voice recording access ends immediately
Audio processing for new conversations stops
Stored voice recordings marked for deletion according to retention policy
Access to stored audio recordings for export available during transition period

Transition Period (30 days):

Read-only access to voice recordings and transcripts
Option to export all audio data and voice conversation transcripts
Voice recordings retained for 30 days maximum before automatic deletion

After 30 days:

Permanent deletion of all stored voice recordings and audio data
Anonymized usage insights may be retained for service improvement (no audio content retained)
Audio processing logs deleted from all systems

User Control:

You can request immediate deletion of all data without the 30-day transition period using the one-tap "Delete All My Data" option
You can opt out of anonymized data retention for service improvement before termination

10.3 Termination by Cephalgo SAS

Cephalgo SAS reserves the right to terminate or suspend an account in the following cases:

Failure to comply with the terms and conditions of use
Fraudulent or abusive use of the service
Failure to pay after several reminders
Violation of content moderation rules
At the request of the competent authorities
Use in prohibited contexts (workplace, employment, or educational institution)

In these cases:

The user will be notified by email
A minimum notice period of 7 days will be observed (except in serious cases)
The reasons for termination will be clearly stated
An appeal procedure will be offered

11. EXCLUSION OF WARRANTIES AND LIMITATION OF LIABILITY

11.1 Exclusion of Warranties

To the extent permitted by applicable law, Listen is provided 'as is' and 'as available' without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Cephalgo does not warrant that:

Listen will meet your specific requirements
Listen will be available uninterrupted, timely, secure or error-free
The results that may be obtained from the use of Listen will be accurate or reliable
The quality of Listen will meet your expectations
Any errors in Listen will be corrected

Data Retention Disclaimers:

We do not guarantee indefinite data storage availability
Maximum retention is 3 years; older data is automatically deleted
Technical failures may result in data loss despite retention preferences
You are responsible for creating your own backups of important conversations and audio
Storage infrastructure changes may require data migration or deletion

11.2 Limitation of Liability

To the extent permitted by applicable law, Cephalgo shall not be liable for:

Any indirect, incidental, special, consequential or punitive damages
Loss of profits, revenue, data, use, reputation or other intangible losses
Damages resulting from service interruption or technical malfunctions
Damages resulting from errors, inaccuracies or omissions in the content generated by AI
Damages resulting from decisions made based on conversations with Listen
Damages resulting from the use or inability to use Listen

Cephalgo's total liability for any claim arising out of or related to the use of Listen shall in no event exceed the amount paid by you to Cephalgo during the twelve (12) months preceding the event giving rise to the claim.

These limitations of liability apply even if Cephalgo has been informed of the possibility of such damages.

Nothing in these Terms excludes or limits liability to the extent such limitation is unlawful, including liability for death or personal injury caused by negligence or wilful misconduct, or your statutory consumer rights.

12. CONSUMER PROTECTION

12.1 Legal Guarantees

Compliance of the Service: The service is provided in accordance with the provisions of the Consumer Code and guarantees:

Compliance with the descriptions provided
Suitability for the needs expressed
The expected quality and safety
Continuity of the service in accordance with the conditions provided

Data Protection:

Compliance with the GDPR
Encryption of personal data
Secure hosting in the European Union
Right of access, rectification and deletion

12.2 Use by Ages

Access to Listen is intended for adults (18 years of age and older).

13. GENERAL PROVISIONS AND MODIFICATIONS

13.1 Modifications to the Terms

Any modification to these terms shall be subject to:

Notification by email 30 days before they come into effect
A clear announcement in the application
The new version being made available on our website
A summary of the main changes

Users then have the following options:

Accept the new terms
Cancel their subscription free of charge if they do not accept the changes
Request clarification from customer service

Data Retention Policy Changes:

Changes to data retention periods will be notified 30 days in advance
You may export your data before policy changes take effect
Shortened retention periods will not apply retroactively to existing data without explicit consent
You may terminate your account without penalty if you disagree with retention policy changes

13.2 Applicable Law and Jurisdiction

These terms are governed by French law. The French courts have jurisdiction. For users in France, the French version prevails; for users outside France, the English version prevails in case of discrepancy. Mediation is preferred for dispute resolution.

13.3 Force Majeure

The service may be interrupted in the event of force majeure, including:

Natural disasters
Major technical failures
Large-scale cyber attacks
Other unforeseeable and insurmountable events

13.4 Severability

If any provision of these Terms of Use is found to be illegal, void or unenforceable, it shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of the remaining provisions.

13.5 Assignment

Cephalgo reserves the right to assign or transfer all or part of its rights and obligations under these Terms of Use to a third party. In the event of such assignment or transfer, all user data including stored audio recordings will be transferred to the acquiring entity as part of the Service assets to ensure continuity of service. In such cases:

Users will be notified at least 30 days before any transfer
Users may request deletion of all their data, including audio recordings, before transfer completion using the one-tap "Delete All My Data" option
The acquiring entity will be bound by equivalent privacy protections and may not use your data, including audio, for purposes beyond those described in this policy
Users retain all rights regarding their personal data
The applicable privacy policy will continue to govern data use until a new policy is communicated

The user may not assign or transfer their rights and obligations under these Terms of Use without the prior written consent of Cephalgo.

13.6 Entire agreement

These T&Cs, the Privacy Policy and any applicable special conditions constitute the entire agreement between the user and Cephalgo regarding the use of Listen.

14. CONTACT

If you have any questions about these T&Cs or Listen, please contact us:

By email: contact@cephalgo.com
By telephone: 07 88 40 85 06
By post: Cephalgo SAS, 8 rue des Veaux, 67000, Strasbourg, France

15. LEGAL NOTICE

15.1 Publisher of Listen

Cephalgo SAS

Simplified joint stock company with capital of 45 168 euros
RCS Strasbourg no. 904447323
Intra-community VAT no.: FR 72904447323
Registered office: 8 rue des Veaux, 67000 Strasbourg, France
Publishing director: Hsin-Yin Chiang
Email: contact@cephalgo.com
Telephone: 07 88 40 85 06

15.2 Host

Amazon Web Services EMEA SARL (acting through its French branch)

Limited liability company with capital of €25 000
RCS Luxembourg No. B186284
Registered office: 38 avenue John F. Kennedy, L-1855 Luxembourg

15.3 Intellectual Property

All elements constituting Listen, including the software, text, graphics, images, photographs and other content, are the exclusive property of Cephalgo or are subject to authorisation for use by third parties who hold the rights.

16. DATA PORTABILITY AND CONTROL

16.1 Data Export Rights

Export includes wellbeing journaling reports
Export includes stored audio recordings (if consented)
Export does not include anonymized analytics data

16.2 Voice Features

Technical Limitations:

Voice processing depends on device quality and environment
Speech-to-text conversion may contain errors
Background noise may affect accuracy

User Responsibilities:

Obtain consent before recording in shared spaces
Comply with applicable recording laws
Use voice features responsibly

Voice features are available in two modes:

Real-time processing mode: Audio is converted to text and immediately discarded. Full core voice functionality without storage.
Audio storage mode (with separate consent): Audio recordings are stored for up to 3 years for improved personalization. Stored voice recordings are subject to the same export and deletion rights as conversation transcripts.

16.3 Granular Data Control

Delete individual conversations or date ranges
Delete individual audio recordings or all stored audio
One-tap "Delete All My Data" option for immediate comprehensive deletion
Request export of data at any time
Bulk deletion options available

16.4 Data Retention Notifications

Annual retention review reminders
Notifications before any automated deletion
Automatic deletion of data older than 3 years
30-day notice period for inactive account data deletion
Confirmation emails for all deletion actions

16.5 Audio Storage Consent

Audio storage is optional and requires your separate, specific consent.

When you first enable voice features, you will be presented with a dedicated consent screen explaining:

Your voice recordings may reveal information about your mental and emotional state
How stored audio will be used to improve your experience
Your choice to consent to audio storage or use real-time processing only

If you consent to audio storage:

Audio recordings are stored for the duration of your active account, up to a maximum of 3 years
Audio is analyzed for voice quality and interaction patterns to improve service delivery
Stored audio is used to improve personalization of the Service
Audio recordings may be transferred as part of the Service assets in the event of a merger, acquisition, or sale (with 30 days advance notice and option to delete before transfer)

If you do not consent to audio storage:

You may still use all voice features in real-time processing mode
Audio is converted to text and immediately discarded
Core voice functionality remains fully available
Enhanced personalization based on historical voice patterns will not be available

You may:

Change your audio storage preference at any time in Settings
Request deletion of all stored audio at any time
Export stored audio before deletion
Use text-only features if you prefer not to use voice at all

16.6 Text-Only Mode

Listen offers full text-only functionality for users who:

Do not wish to use voice features
Prefer typing for any reason

Text-only mode provides complete core functionality including journaling, conversations, and reports.

Last update: January 2026

By ticking the box 'I accept the Terms and Conditions of Use and the Privacy Policy', you acknowledge that you have read, understood and accepted all of the above terms and conditions, including the disclaimer and the end user licence agreement (EULA).

Note: Consent for audio storage is collected separately through a dedicated consent screen when you first enable voice features. Accepting these Terms and Conditions does not constitute consent for audio storage.

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